Limited Warranty

Who this covers

This warranty is offered by Phobify to the original purchaser of the service. It is not transferable. You will need your order number or the email address the order was placed under to make a claim.

What is covered

For 90 days from the date your controller ships back to you, this warranty covers:

• The PhobGCC 2.0.5 board supplied and installed by Phobify, against failure in normal use
• The tactile Z switch supplied and installed by Phobify
• The workmanship of the installation, including soldering, connections and reassembly
• Calibration and configuration performed by Phobify, where it was purchased as part of the order

What is not covered

This is a send-in service performed on a controller you already own, so the warranty does not extend to parts that arrived with it:

• The shell, buttons, triggers, stickboxes, rumble motor and cable you supplied, including normal wear on any of them
• Pre-existing damage or wear, whether or not it was reported to you at the time of service
• Damage from drops, liquid, heat, misuse, or modification after the controller ships back
• Work carried out by anyone other than Phobify after the service, including opening the controller
• Parts you supplied for fitting, which carry whatever warranty their own seller offers
• Incompatibility with a particular adapter, console or PC setup where the controller itself functions correctly

How to make a claim

1. Email warranty@phobify.com within the warranty period. Include your order number, a description of the problem, and when it started.
2. Expect a reply with troubleshooting steps. A good share of reported faults turn out to be adapter power or configuration, which is faster to resolve by email than by post.
3. If the controller needs to come back, you will be given a return authorisation and the shipping address in writing. Do not ship a warranty return without one.
4. The controller is inspected on arrival, repaired or the board replaced, and returned to you.

Who pays shipping

For a valid claim within the warranty period, you pay to send the controller in and Phobify pays to return it.

If the controller is found to be working as intended, or the fault falls under the exclusions above, you are responsible for return shipping. You will be told the cost and asked to approve it before anything is sent back.

Remedy

Phobify will repair the covered fault, or replace the installed board, at its option. Where neither is practical, the service fee paid for the affected work will be refunded. That is the full extent of the remedy offered under this warranty.

Phobify is not liable for indirect or consequential losses, including missed tournaments, events or travel costs. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Implied warranties

Any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the 90-day term of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

No tie-in requirement

Using a particular brand of adapter, cable or replacement part is not a condition of this warranty. Recommendations elsewhere on this site are guidance, not requirements.

Contact

Warranty claims: warranty@phobify.com
Anything else: support@phobify.com